K9 Pup-in-training Diagnosed with Bad Growing Pains

When the Lopez family welcomed Benz, a German Shepherd puppy, into their home, they knew pet insurance was necessary. However, they had no idea how soon they would need it. Benz' dad, Omar L., shared his experience with Embrace.

"The reason we decided to get pet insurance was to offset the cost of vet bills. Plus, Benz is training to be a Search and Rescue K9 and we wanted to cover any emergency if need be.

As a small puppy, Benz started having pain that was later diagnosed as panosteitis. It's a painful condition, characterized by limping and lameness, that affects the long bones in the legs of young dogs between the ages of five and eighteen months. He was given medicine to help manage that pain.

He then developed oral calcinosis circumscripta which is an excess deposit of calcium in his tongue. Benz had surgery to remove that when he was nine months old.

The claim process with Embrace was seamless. You just download the claim form, have someone from the vet's office fill it out, and upload it online. Within a few days I had the case closed and a refund issued. The customer service agents helped explain the claims process and answered my questions about Benz' insurance coverage."